Care More, Code (More) Accurately with Guidance Delivered Directly to Providers at the Point of Care: BJC's Approach Focused on Provider Engagement is Key to Success

The Hierarchical Condition Category (HCC) Coding process is broken! For a typical health system, HCC coding can be inadequate, providers are expected to be coders (which they are not) and what's more...they are NOT incented to improve coding accuracy. BJC Healthcare was driven to improve their HCC coding and tried a new approach with proven CDS technology embedded in the Electronic Health Record (EHR) workflow, that is delivered directly to physicians at the point of care.

Watch this session to hear and learn from BJC's Dr. Nathan Moore, Medical Director, and Shannon Forman, Clinical Documentation and Quality Supervisor, about their successful HCC journey with a focus on provider engagement and education, despite having no incentives in place.


Dr. Nathan Moore
Medical Director, Accountable Care Organization, BJC Healthcare

Shannon Forman
Clinical Documentation and Quality Supervisor, BJC Healthcare


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